Managed Technology

CTP Managed Technology Services (MTS)

CTP was established as a Managed Services and Consulting company, and the principals of the company come from a Managed Services background. Our service covers end-user support, PCs and user devices, servers, networking, remote access, security – in short, we will take full ownership of the IT network. Our terms are fixed price, and we work very proactively to identify and address problems before they impact production services.

Many businesses much prefer to keep their data in house. Truth is that an entry level server has more than enough resources to host virtual server (cloud) technology and provide all of the required business resources – e-mail, file sharing, accounting, sharepoint, and so on. If properly configured, a single server will be reliable and secure, and entirely in your control. CTP has the knowledge and tools to manage your server remotely, keeping costs down. We know that servers very often operate trouble free over their lifetime, and we have the backup technology to return service quickly in the event of a server failure. A significant number of small businesses take the further step of operating a redundant server, achieving a highly available solution.

Remote Care

  • Enduser support
  • Remote access
  • Server maintenance (patches, security, add / delete of users)
  • Workstation, smart-phone, byod support
  • Onsite and MAC charges apply

Collaborative Care

  • All Remote care services plus onsite visits include in the monthly fee.
  • CIO Benefit of regular meeting with client executive staff for IT planning.

Staff Augmentaion

  • IT staff at your convenience
  • Provides flexible schduling at a discounted engineering rate
  • Utilized the entire CTP staff (levels 1, 2, and 3) as backup

Q: How do you achieve remote access to client’s servers?
Typically, we access remotely through a secure VPN connection, but can use alternative methods if required.

Q: How safe it is for me to engage with CTP for support and remote management?
CTP operates on a set of standard secure procedures and processes for remote systems management, incorporating strict SLAs.

Q: Are new installations or upgrades covered as part of managed services? New installations or upgrades (unless pre-agreed) fall outside the scope of Managed Services; we will be happy to provide you with a quote based on your requirements.

Q: Do you offer staff augmentation services?
Yes, we do. Please contact us for more information.

Q: What happens if the number of managed instances in our environment changes? Do we sign a new contract?
No, our contract allows for growth (and shrinkage). The bill is adjusted as new managed devices are added or subtracted.

Make the Move

For a small business, moving to the cloud is a no-brainer. You get scale, power, redundancy, reliability, disaster recovery, accountability, professional management, maintenance, and security but, perhaps most importantly, you get freedom from managing business technology yourself — a perennial headache if there ever was one. Move IT Infrastructure to the Cloud?

What SMBs Need to Know: By Allen Bernard Samll Business Computing.com

Testimonial

“As the IT Director at Bridge Energy Group, I grew to rely on CTP for my Microsoft centric application projects.  From a messy exchange migration that was handled expertly which drastically improved both performance and reliability, to a complex sharepoint implementation, to a complete configuration of SCCM, I know I can always count on the expert staff at CTP to execute in a friendly, professional manner. Do it with CTP, and do it right the first time!”

– Mike Davis